Communication in the Workplace

"Words are, of course, the most powerful drug used by mankind." – Rudyard Kipling
Communication can often be fraught with misunderstandings and misinterpretations. Understanding different communication styles—whether passive, aggressive, passive-aggressive, assertive, or manipulative—can provide valuable insights into how messages are conveyed, perceived and received.

By recognizing and adapting to these styles, we can enhance our interactions and build stronger, more effective relationships.

There are 5 Types of Communication Styles in the workplace:

5 Communication Styles in the Workplace - Thomas Griffin

Passive Communication:

• Characteristics: Avoids expressing feelings; indecisive; often seen as people-pleasing.

• Interaction Tips: Be direct, avoid dismissiveness, and maintain a positive tone.

Aggressive Communication:

• Characteristics: Dominant, loud, and intimidating; often seen as hostile.

• Interaction Tips: Stay calm, keep conversations professional, and know when to step away.

Passive-Aggressive Communication:

• Characteristics: Appears nonchalant but is resentful; actions don't match words.

• Interaction Tips: Foster transparency, be understanding, and demonstrate assertiveness.

Assertive Communication:

• Characteristics: Clear, respectful, and confident; values others' opinions.

• Interaction Tips: Allow time for responses, avoid dismissiveness, and encourage open dialogue.

Manipulative Communication:

• Characteristics: Uses deceit or flattery to control; often insincere.

• Interaction Tips: Redirect the conversation, avoid criticism, and stay calm.

Improving Communication:

• Engage Actively: Interact rather than lecture; listen to understand.

• Be Authentic: Express empathy and remain genuine.

• Accept Feedback: Use 360-degree feedback to enhance communication.

• Embrace Differences: Understand and value diverse perspectives.